Refund policy
Returns
All items are custom made to order and not eligible to be returned. Please be sure of your spelling and color options prior to making the purchase.
If item(s) arrive broken / damaged, please notify us within 24 hours of the delivery confirmation time stamp. We will replace with the same item with proof of damage and return of broken item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. You must get prior-authorize for an exchange. If you need to exchange it for the same item, send us an email at info@ten23designs.com and send your item to: 2449 McMullen Booth Road, Suite A, Clearwater, Florida, 33759, United States.
All items are custom made to order and not eligible to be returned. Please be sure of your spelling and color options prior to making the purchase.
If item(s) arrive broken / damaged, please notify us within 24 hours of the delivery confirmation time stamp. We will replace with the same item with proof of damage and return of broken item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. You must get prior-authorize for an exchange. If you need to exchange it for the same item, send us an email at info@ten23designs.com and send your item to: 2449 McMullen Booth Road, Suite A, Clearwater, Florida, 33759, United States.