FAQs

We create custom event + business branding pieces designed to make ordering as simple as possible. Below are answers to the questions we receive most often.

ORDERING + ARTWORK

Are your products custom?

Yes. Ten23 Designs specializes in custom printed event + business branding. Product details, sizes, materials, finishing options + what is included are listed on each product page.

Is design included in the product price?

Unless a product listing specifically states that design is included, pricing is for production using customer-supplied, print-ready artwork. If you need Ten23 Designs to create your artwork, please CONTACT US for a custom design quote before placing your order.

What does print-ready artwork mean?

Print-ready artwork should be created at the correct final size or proportional scale, high resolution, and ready for production without additional design work. Vector files are preferred when available. Accepted file types may include PDF, AI, EPS, SVG, PNG + high-resolution JPG files depending on the product.

Can you check my artwork before printing?

We review submitted files for basic production compatibility. This is not the same as proofreading or redesign. Customers are responsible for reviewing spelling, dates, names, guest lists, dimensions + all final artwork details before submission.

Can I order something that is not currently listed on the website?

Absolutely. Custom requests are welcome. Please CONTACT US with the item, size, quantity, event or project date + any reference information so we can confirm availability and provide a quote.

PRODUCTION + RUSH ORDERS

What is your standard production time?

Production time varies by product. Many standard printed items are produced within approximately 4 to 5 business days after approved, print-ready artwork is received. Specialty items, larger quantities, custom fabrication + complex projects may require additional time. Always review the individual product listing for the most accurate turnaround information.

When does production time begin?

Production begins after payment is complete and all required print-ready artwork, personalization details + approvals have been received. Time spent waiting for files, approvals or missing information does not count toward production time.

Do you offer rush production?

Yes, when our production schedule allows. Rush fees may be up to 100% of the product price depending on the turnaround required. Please CONTACT US before ordering if you need a rush order so we can confirm availability.

SHIPPING + LOCAL PICKUP

Do you ship nationwide?

Yes. Ten23 Designs ships throughout the United States. Shipping availability + pricing are shown on individual product listings. Some products include shipping in the listed price, while others have shipping calculated or charged separately.

What does “shipping included” mean?

When a product specifically states SHIPPING INCLUDED, standard shipping within the contiguous United States is included in the listed product price unless otherwise noted. Expedited shipping, special handling + certain remote destinations may require an additional charge.

Do you offer local pickup?

Yes, local pickup is available on select products. If local pickup is available, it will be shown on the product page or at checkout. Pickup details are provided after the order is ready.

Can I change my shipping address after placing an order?

Please contact us immediately if an address needs to be corrected. Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed. Customers are responsible for providing a complete + accurate shipping address at checkout.

What if my order arrives damaged?

Shipping damage must be reported to Ten23 Designs within 24 hours of delivery. Please keep all packaging and send clear photos of the damaged product, exterior packaging + shipping label. This documentation is required so we can review the damage and begin a carrier claim when applicable. Replacement, credit or other resolution will be determined based on the circumstances of the claim.

LARGE FORMAT PRINTING

Do you print photo boards, seating charts + large event signage?

Yes. We produce large-format event signage including photo boards, seating charts, welcome signs, branded displays, banners, floor wraps + other custom printed pieces. Available sizes + materials vary by product.

What is the difference between Coroplast + Foam Core?

Coroplast is a lightweight corrugated plastic that is durable, moisture resistant + well suited for many event display applications. Foam Core has a smoother, more rigid presentation and is commonly selected when a more refined indoor finish is preferred. Material availability + recommended use may vary by product size.

Are stands, easels, florals or installation included?

Only the items specifically listed in the product description are included. Styling accessories, easels, stands, florals, installation, mounting hardware + venue setup are not included unless the listing or a custom quote clearly states otherwise.

Do floor wraps include installation?

Floor wrap product pricing is for the printed material unless installation is specifically stated in the listing or included in a custom quote. If you need installation services, please CONTACT US to discuss your event location + project requirements.

COLOR + PRINT EXPECTATIONS

Will the printed colors look exactly like they do on my screen?

Not always. Screens display color using light, while professional printing uses ink. Monitor calibration, material, finish + lighting conditions can all affect how a color appears. Slight color variation is normal and is not considered a production defect.

Can you match an exact color?

We can work from supplied color values and references, but exact color matching cannot be guaranteed without a physical proof or specifically quoted color-matching service. If exact brand color is critical, please contact us before ordering.

RETURNS + CANCELLATIONS

Can custom products be returned or exchanged?

Because our products are custom made, personalized or produced specifically for each order, returns, exchanges + refunds are not accepted for customer preference, incorrect information supplied by the customer, approved artwork errors or color expectations within normal print variation.

Can I cancel my order?

Please contact us as quickly as possible. Once design work, production, material ordering or fulfillment has begun, an order may no longer be eligible for cancellation. Any approved cancellation may be subject to costs already incurred.

What if Ten23 Designs makes a production error?

If we make a verified production error, please contact us promptly with photos + your order number. We will review the issue and determine the appropriate resolution, which may include correction or replacement.

EVENT MAKERS ACADEMY

Do Event Makers Academy members receive a Ten23 Designs discount?

Yes. Eligible Event Makers Academy members receive 15% off select Ten23 Designs printed products. Discounts apply only to qualifying items and cannot always be combined with other promotions, bundles, custom quotes or already-discounted pricing.

NEED MORE HELP?

Still have a question or need a custom quote? CONTACT US and tell us about your project. For the fastest response, include the product, size, quantity, event or needed-by date, shipping city + whether you already have print-ready artwork.